Returns & Exchanges

At Palouse Brand and Clear Creek Foods, we pride ourselves on the quality of our field-to-table products; however, due to the perishable nature of food, we cannot accept returns once a package has been opened. If you experience an issue with your order, please contact us within 30 days of delivery for a replacement or refund.

1

Contact Support

Email our customer service team with your order number and a brief explanation of the issue regarding your grains, beans, or legumes.

2

Provide Documentation

Attach clear photos of the shipping label and the product packaging, specifically highlighting any damage or quality concerns for our quality control team.

3

Review Process

Our team will review your request within 2 business days to determine if a refund or a replacement shipment is the best solution for your situation.

4

Resolution

Once approved, a replacement will be shipped at no cost to you, or a refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing